At Terra Health ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and date of birth
- Gender, address, and government-issued ID numbers
- Profile photographs and emergency contact details
- Payment information (processed securely through our payment partners)
Health Information
To provide healthcare services, we collect:
- Medical history and current health conditions
- Prescriptions, lab reports, and diagnostic records
- Consultation notes and treatment plans
- Allergies and medication information
Usage Information
We automatically collect:
- Device information and IP addresses
- Browser type and operating system
- Pages visited and features used
- Time and date of access
2. How We Use Your Information
We use your information to:
- Facilitate appointment booking and consultations
- Provide telemedicine and video consultation services
- Maintain and share your medical records with authorized healthcare providers
- Process payments and send transaction confirmations
- Send appointment reminders and health-related notifications
- Improve our services and develop new features
- Comply with legal obligations and regulatory requirements
3. Information Sharing
We may share your information with:
- Healthcare Providers: Doctors and clinics you book appointments with
- Service Providers: Third parties that help us operate our platform
- Payment Processors: To process your payments securely
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Encrypted storage of sensitive health information
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with Indian healthcare regulations and the Clinical Establishments Act requirements.
6. Your Rights
You have the right to:
- Access your personal and health information
- Request correction of inaccurate information
- Request deletion of your account (subject to legal retention requirements)
- Withdraw consent for optional data processing
- Receive a copy of your data in a portable format
- Lodge a complaint with relevant authorities
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for more details.
8. Children's Privacy
Our services are not intended for children under 18 without parental consent. For minors, a parent or guardian must create and manage the account.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through email or in-app notifications. Your continued use of our services after such changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer: